Refund & Warranty

If you are not 100% satisfied, you can return your order within 30 days from the date you placed your order.  Item(s) must be unused and unwashed and in original packaging with all original tags attached.  This does not include sale items, as they are final sale. 

Warranty:

At Her Moto we take great pride in the quality and fit of our products.  We are also looking to constantly improve.  Her Moto offers a 90 day (3 month) warranty on our products.  If your malfunctioning item is still within the 90 day warranty period, and the issue was not caused by operator error, or normal wear and tear, crashes or anything not covered by our warranty policy, we would be happy to make things right for you. We offer virtual warranty inspection on all our products by sending an email with photos to hello@hermotox.com.

Sizing Issues:

Before ordering, please see our detailed sizing guide.  If the gear is the incorrect size, we would be happy to make things right. Item(s) must be unused and unwashed and in original packaging with all original tags attached.  This does not include sale items, as they are final sale.  Please follow the same virtual warranty process by sending an email with photos to hello@hermotox.com.  The customer will be responsible for the cost of return shipping.  Sizing exchanges are only extended to the original purchaser.

Warranty Policy:

Items that arrive damaged or do not hold up to Her Moto standards will be eligible for replacement, discount or refund depending on the case.  The warranty is extended to the original purchaser only.  Self-inflicted damages do not qualify for replacement.  The warranty does not apply if the damages are caused through abuse, negligence, improper repairs, crashes, inadequate fit, modifications, and alterations or if used other than the manner intended.  Her Moto makes no other express warranties or guarantees.  If you suspect your Her Moto product contains a defect, please begin our virtual warranty inspection.  If following the virtual inspection the item is accepted for warranty, it will need to be shipped to Her Moto.  Damaged products covered by Her Moto’s warranty will be replaced with a new item or similar item of comparable size and style, at Her Moto’s sole discretion.  Any purchase from an unauthorized vender voids the warranty.  

Exchanges:

We do not process any direct exchanges; there are no exceptions to this process.  If you would like to exchange any items, you would return the item as stated above, then simply place a new order.  For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online.